TERMS & CONDITIONS
Terms and Conditions
Reservations: Your room is guaranteed upon booking; however specific rooms/sites cannot be guaranteed.
Directions: We are just off the Crow's Nest Highway (#3) in BC, in the heart of the Village of Midway, midway between Osoyoos and Grand Forks.
Check-in / Check-out: Check-in time is between 3:00pm and 9pm. Alternative check-in times may be accommodated depending on availability and subject to a 50$ fee. Check out time is 11:00 am. Alternative check out times has the potential to be arranged in advance. Without prior arrangements, late check-outs will be charged $50.00.
Parking: Parking is available around the hotel. Please be considerate and respectful to your neighbours.
Smoking/portable stoves: All units are strictly non-smoking. A $500.00 fine will be incurred for smoking in cabins or rooms. Our property is a smoke-free environment outside of designated areas including your campsite pad. Camp stoves are a fire hazard and cannot be used inside lodge rooms or cabins. When a Fireban is in order, Propane Firepits and BBQ’s are permitted. Briquettes are not allowed during a fire ban, no exceptions.
Garbage disposal: For extended stays of longer than 3 days, please note the location of the garbage and recycling station. Please do not leave garbage outside of units to avoid attracting bears, birds, and rodents. We ask campers to pack in/pack out their garbage as we do not have a garbage collection service.
Pet Policy: We do not currently allow pets, but we may do so in the future.
Housekeeping, linens, and dishes: Daily housekeeping is not provided. Each unit will be equipped with adequate linens and towels for each stay, at one towel per guest. Additional towels and linens are available for a fee of $5 per towel. We encourage our guests to be eco-minded and re-use towels and linens throughout their stay. Change of linens are available for an additional fee of $50.00 per bed (please see soiled rooms and beds section below) An additional fee of $20.00 will apply for extra house-keeping and cleaning upon checkout, such as dishwashing.
Soiled rooms and beds: Guests of rooms which are soiled (such as beds) will be subject to a $200.00 charge to your credit card. This includes excess mud, bike grease, urine, and excrement from humans or animals.
Property damage: Guests are responsible for the cost of any missing or damaged items in their rooms and may be charged accordingly upon check out. If you notice damage in your room upon checking in, please notify the staff within 2 hours. Any unreported, previous damages may cause additional charges to current guests.
Camping: There is no camping allowed on the property.
Lost or Stolen Property: We are not responsible for any lost or stolen items anywhere on the property.
Security on Site: There are currently no security guards on staff.
Deposit: 100% deposit is required for booking your stay.
Payment: Hotel Midway accepts Mastercard, Visa, cash, and debit as payment forms. However, you must have a credit card upon check-in. All accommodation rates are quoted in Canadian dollars and are subject to a 13% tax/surcharge.
Cancellation Policy:
Due to being a Mountain Lodge, we just request you cancel 14 days prior to your check in date for a full refund.
14 days out: Full refund.
7 days out, 50% of reservation
Under 7 days, no refund.
Cancellations must be made by phone or by email in order to process your refund and are subject to a $25 cancellation fee. Reservations on lodge rooms, cabins, yurts, glam tents, and camping must be cancelled by 4:00 pm, 14 days prior to arrival date to receive a refund.
In the Case of Smoke/Fire/Natural Disaster: The above Cancellation Policy stands at all times. It is the responsibility of the guest to acquire trip or travel cancellation insurance through your chosen provider.
In the Case of Smoke/Fire/Snow Storms/Road Conditions/Weather/Natural Disaster: The above Cancellation Policy stands at all times. It is the responsibility of the guest to acquire trip or travel cancellation insurance through your chosen provider.